Contact Details:

Education

• PhD, Management Science, Harbin Institute of Technology, Harbin, China (2007)
• MBA, Hamdard University (2000)
• B.Com, Rawalpindi Collge of Commerce, Punjab University (1998)

Profile

Dr. Shahab Alam Malik is serving as Dean/Professor in Faculty of Economics and Management Science (FEMS), Minhaj University, Lahore, Pakistan. He received a PhD degree in Management Science with specialization in Quality Management from Harbin Institute of Technology (HIT), Harbin, China (AACSB Accredited) and an MBA degree from Hamdard University, Islamabad. He holds extensive teaching, administrative, and supervision experience. His research interests include Quality Management, Service Quality, HRM, and Education. He has publications in International Journal of Quality and Reliability Management, TQM and Business Excellence, Interactive Learning Environments, Marketing Intelligence and Planning, and other renowned journals. He is also in the Editorial board of three reputed international Journals.  

Publications

• Mapping the relationship between virtual supervision, online program quality, and international student satisfaction in COVID-19 pandemic World: does e-learning quality mediates the relationship
  Journal Name: Interactive Learning Environment
  Year of Publication: 2023
• Relationship of Graduate Students with their Academic Supervisors: A Study of Public & Private Sector Universities of Pakistan
  Journal Name: Pakistan Journal of Psychological Research
  Volume # 36Issue # 2Page # 241-262Year of Publication: 2021
• Smartphone Use and Academic Performance of University Students: A Mediation and Moderation Analysis
  Journal Name: Sustainability,
  Volume # 12Page # 439Year of Publication: 2020
• Measuring Service Quality Perceptions of Customers in Hotel Industry of Pakistan
  Journal Name: TQM and Business Excellence
  Volume # 31Issue # (3-4)Page # 263-278Year of Publication: 2020
• Value co-creation through actor embeddedness and actor engagement
  Journal Name: Marketing Intelligence & Planning
  Volume # 37Issue # 3Page # 271-283Year of Publication: 2019
• Total Quality Management Practices and Work-Related Outcomes: A Case Study of Higher Education Institutions in Pakistan
  Journal Name: International Journal of Quality and Reliability Management
  Volume # 36Issue # 6Page # 864-874Year of Publication: 2019
• Analyzing the Working Relationships of Young Employees with Older Employees: A Case Study of Banking Sector of Pakistan
  Journal Name: Pakistan Business Review
  Volume # 20Issue # 2Page # 284-297Year of Publication: 2018
• Hospital Healthcare Service Quality, Patient Satisfaction and Loyalty: An Investigation in context of Private Healthcare Systems
  Journal Name: International Journal of Quality and Reliability Management
  Volume # 35Issue # 6Page # 1195-1214Year of Publication: 2018
• Perceptions of Fine Dining Restaurants in Pakistan: What Influences Customer Satisfaction and Behavioral Intentions?
  Journal Name: International Journal of Quality and Reliability Management
  Volume # 35Issue # 3Page # 635-655Year of Publication: 2018
• Measuring Workplace Spirituality and Employee Work Attitudes in Profitable Vs. Non-Profitable Organizations of Pakistan
  Journal Name: Pakistan Journal of Psychological Research
  Volume # 32Issue # 2Page # 603-622Year of Publication: 2017
• Equating the Expected and Perceived Service Quality: A Comparison between Public and Private Healthcare Service Providers
  Journal Name: International Journal of Quality and Reliability Management
  Volume # 34Issue # 8Page # 1295-1317Year of Publication: 2017
• Managerial perception toward Halal certification study of International food chains in Pakistan
  Journal Name: Pakistan Business Review
  Volume # 18Issue # 1Page # 179-195Year of Publication: 2016
• Impact of Leader-follower Interactions and Employee Satisfaction: Mediating Effect of Employee Empowerment
  Journal Name: International Journal of Complexity in Leadership and Management
  Volume # 3Issue # (1/2)Page # 85-100Year of Publication: 2016
• Measuring Patients’ Healthcare Service Quality Perceptions, Satisfaction, and Loyalty in Public and Private Sector Hospitals
  Journal Name: International Journal of Quality and Reliability Management
  Volume # 33Issue # 5Page # 538-557Year of Publication: 2016
• Measuring Relationship of Graduate School Supervisees with their Academic Mentors
  Journal Name: Journal of Applied Research in Higher Education
  Volume # 7Issue # 2Page # 221-228Year of Publication: 2015
• Using SERVQUAL to Measure Perceptions and Expectations of Library Users: A Case Study of a Public University Library of Pakistan
  Journal Name: International Journal of Management in Education
  Volume # 9Issue # 3Page # 303-322Year of Publication: 2015
• Survey on Marketing Tactics used to build Private School Image and Increase Parents’ Loyalty
  Journal Name: International Journal of Management in Education
  Volume # 9Issue # 2Page # 180-199Year of Publication: 2015
• Proactive personality and ingenious work involvement: Evidence from not for profit organizations
  Journal Name: Pakistan Business Review
  Volume # 17Issue # 3Page # 681-699Year of Publication: 2015
• Effects and outcome of service quality and consumer attitudes towards Restaurant Brands: A study of Fine Dining Restaurants
  Journal Name: International Journal of Hospitality and Event Management
  Volume # 1Issue # 2Page # 187-202Year of Publication: 2014
• Assessing the quality of patient care: a normative decision view
  Year of Publication: 2014
• Predicting Employees Turnover in Telecom Mobile Communication Call Centers of Pakistan
  Year of Publication: 2013
• TQM practices in electric fan industry of Pakistan
  Year of Publication: 2013
• Measuring Service Quality Perceptions of the Customers of Restaurants in Pakistan
  Year of Publication: 2013
• Measuring students’ perceptions and expectations in business schools of Pakistan
  Year of Publication: 2012
• Examining the relationship among service quality, customer satisfaction, and behavioral responses – comparison between public and private sector banks of Pakistan
  Year of Publication: 2012
• Answering the journalistic six on the training needs assessment of pharmaceutical sales representatives Comparative perspectives of trainers and trainees
  Year of Publication: 2012